| A. You have an RMA |
| 1- |
Make sure to provide a copy of our invoice or delivery note with clear shown serial #. |
| 2- |
Make sure to mention ( written ) the exact problem you are facing , falling to do so will only delay the RMA procedures . |
| 3- |
Do not give your RMA to our drivers unless it is well packed avoiding transporting damage. |
| 4- |
Always ask for your RG voucher, we will not consider any RMA without RG voucher. |
| 5- |
Some items may have limited time warranty or no warranty at all such as: |
|
| a- |
add on cards ( usb , com , lpt ..) none |
| b- |
cdrw drives 6 months |
| c- |
data switches none |
| d- |
epson supplies none |
| e- |
glass filters none |
| f- |
hp supplies only if is 80% & more filled |
| g- |
hubs , base 10 none |
| h- |
ide kits none |
| i- |
joysticks & joypads none |
| j- |
keyboards & mice none |
| k- |
media , cartridges none |
| l- |
media , diskettes none |
| m- |
media , tapes none |
| n- |
memory 1 year starting from the tag date ( not invoice date ) |
| o- |
modems & lan cards none |
| p- |
power supplies none |
| q- |
speakers none |
| . |
|
|
|
B- When your RMA will be back to you |
| 1- |
If your invoice is not older than 7 days, you must have it within 48 hrs. |
| 2- |
If the RMA is CPU or memory, 10 days will be the limit for your RMA. |
| 3- |
Other cases the limit will be 15 days. |
| 4- |
If you do not receive your RMA within these limits,
kindly email us & make sure to mention your RG # in the email. |
